may return or exchange products with some limitations.
returns or refunds are available for purchases over
30 days old
returns or exchanges on customized products made specifically
No returns on "special order products", most special order products are marked as such.
returns on fire retardant or fire retardant treated
to be returned must be unused and packaging must be
returned merchandise will be inspected before any
refunds are given.
If damages are found,
pieces are missing or if the product is not is
new condition and able to be resold; a partial
and possibly no refund may be applicable.
charges are non-refundable if the item(s) has been
returns will be subject to a 20% restocking fee.
purchaser cancels or returns an order that has been
shipped, purchaser is responsible for the return shipping
an accidentally duplicate purchase is made; contact
us immediately to avoid the 20% restocking fee.
allow up to 45 days for refunds to be processed after
the item has been returned.
Exchanges will only
be allowed if the product is unused, unopened and undamaged.
New shipping charges
will be billed if original item(s) has already been
No refunds on installations,
setup or delivery charges once services have been started.
Once an item has been
installed, no returns will be allowed or refunds given.
Large Item Freight is normally shipped LTL unless this option is selected for a small item that can be shipped UPS or FedEx Ground or Home delivery.
LTL Carriers used included: UPS Freight, SAIA, Roadrunner, R&L Carriers, Estes Express Lines, Daylight Transportation, YRC Freight, USF Reddaway, Central Freight Lines, Clear Lane, AAA Cooper, ABF Freight, RPM Transportation, Dependable Highway Express, Averitt Express, ConWay Freight, Xpress Global Systems, Land Air Express of New England, Frontline Freight.
On some occasion a shipping carrier used dose not have a local terminal and will use a 3rd party company to make a final delivery.
No delivery of an order
is guaranteed by a specific date by
services are available but the carrier is making
will not be given if delivery was not made
by a certain date.
Returns will be
subject to the same charges as if there were no
reason for the return.
No item received should
be signed for without first making an inspection of
the items delivered!
If damage is found during
an inspection and before signing, damages must be noted
by delivery company.
No refunds or new
replacements will be given if damages are not noted
by delivery company.
If an item is damaged:
Have driver note
damages before signing for delivery
Do not reject delivery
unless we instruct you to do so (if you reject
delivery without authorization this will
be considered a "return".)
Notify Palapa Structures
right away and within 72 hours if damages are found
Before opening packaging;
take photos of damaged packaging
packaging and take photos of the damaged part(s)
Email photos to
If an item is damaged
in transit Palapa Structures reserves the right to
repair or replace the item in part or in full. Palapa
Structures reserves the sole right to determine whether
a damaged item will be repaired or replaced. When making
repairs, Palapa Structures reserves the right to rebuild
existing parts or components and/or to replace damaged
parts with rebuilt parts or components.
If you rejected delivery
of your order or your items are returned to us for
any other reason (wrong address provided etc.) a 20%
restocking fee, all shipping fees to and from location
will be retained and or charged for. To get refunds
please mail request to: Palapa Structures 5390 E Los Angeles Ave. Unit B, Somis, CA 93066 or Fax to: (805)386-6731
If items you have ordered
are returned to us by shipping company, by you in
person or delivered to us by other means, this will
be considered a "Return" and all charges
that correlate to a return will be retained or billed