Customers may return or exchange products with some limitations.

• No returns or refunds are available for purchases over 30 days old
• No returns or exchanges on customized products made specifically for purchaser
• No returns on fire retardant or fire retardant treated products.
• Item(s) to be returned must be unused and packaging must be unopened.
  • All returned merchandise will be inspected before any refunds are given.
  • If damages are found, pieces are missing or if the product is not is new condition and able to be resold; a partial and possibly no refund may be applicable.
• Shipping charges are non-refundable if the item(s) has been shipped.
• All returns will be subject to a 20% restocking fee.
• If purchaser cancels or returns an order that has been shipped, purchaser is responsible for the return shipping cost.
• If an accidentally duplicate purchase is made; contact us immediately to avoid the 20% restocking fee.
• Please allow up to 45 days for refunds to be processed after the item has been returned.
• Exchanges will only be allowed if the product is unused, unopened and undamaged.
  • New shipping charges will be billed if original item(s) has already been shipped.
• No refunds on installations, setup or delivery charges once services have been started.
• Once an item has been installed, no returns will be allowed or refunds given.

Shipping Policies

• No delivery of an order is guaranteed by a specific date by Palapa Structures!
  • Guarantee delivery services are available but the carrier is making the guarantee.
  • 100% refunds will not be given if delivery was not made by a certain date.
  • Returns will be subject to the same charges as if there were no reason for the return.
• No item received should be signed for without first making an inspection of the items delivered!
• If damage is found during an inspection and before signing, damages must be noted by delivery company.
  • No refunds or new replacements will be given if damages are not noted by delivery company.
• If an item is damaged:
  • Have driver note damages before signing for delivery
  • Do not reject delivery unless we instruct you to do so (if you reject delivery without authorization this will be considered a "return".)
  • Notify Palapa Structures right away and within 72 hours if damages are found
  • Before opening packaging; take photos of damaged packaging
  • Open packaging and take photos of the damaged part(s)
  • Email photos to info@palapastructures.com
• If an item is damaged in transit Palapa Structures reserves the right to repair or replace the item in part or in full. Palapa Structures reserves the sole right to determine whether a damaged item will be repaired or replaced. When making repairs, Palapa Structures reserves the right to rebuild existing parts or components and/or to replace damaged parts with rebuilt parts or components.
• If you rejected delivery of your order or your items are returned to us for any other reason (wrong address provided etc.) a 20% restocking fee, all shipping fees to and from location will be retained and or charged for. To get refunds please mail request to: Palapa Structures 3890 Somis Rd., Somis, CA 93066 or Fax to: (805)386-6731
• If items you have ordered are returned to us by shipping company, by you in person or delivered to us by other means, this will be considered a "Return" and all charges that correlate to a return will be retained or billed to you.